ShalayeFashion FAQ

🛍️ Orders & Shipping

Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Delivery typically takes 5–10 business days, depending on your location.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders over $75.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Q: Do you ship internationally?
A: Currently, we only ship within the U.S., but international shipping will be coming soon!

👗 Products & Sizing

Q: How do I choose the right size?
A: Each product includes a size chart to help you find your perfect fit. If you're unsure, we recommend sizing up one size.

Q: Are your items true to size?
A: Most of our items are true to size, but some may run smaller. Always check the product description for fit notes.

🔁 Returns & Exchanges

Q: What is your return policy?
A: You can return unworn, unused items within 14 days of delivery. Final sale items are not eligible.

Q: How do I request a return or exchange?
A: Please get in touch with us at thef with your order number and reason for return, and we’ll guide you through the process.

Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

💳 Payments & Discounts

Q: What payment methods do you accept?
A: We accept payments via Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Shop Pay, and other methods. However, please note that we do not accept checks.

Q: Can I use more than one discount code?
A: Only one discount code can be applied per order.

💬 Support & Contact

Q: How can I contact ShalayeFashion?
A: You can reach us anytime at ShalayeFashion@outlook.com or DM us on Instagram @ShalayeFashion.

Q: How quickly do you respond to messages?
A: We typically reply immediately, Monday–Sunday.